NY Times Covers GCS Contract Fight; Ties Worker Grievances to Fight for $15

GCS Call Center Agent Esther Mota, represented by TWU Local 100, details working conditions to the MTA Board last month.
GCS Call Center Agent Esther Mota, represented by TWU Local 100, details working conditions to the MTA Board last month.

NOVEMBER 28 -- The New York Times today ran a comprehensive piece on TWU Local 100's fight to secure decent wages and working conditions for members who toil at the Access-A-Ride call center on Northern Boulevard in Queens, tying their fight to the national push for a $15 living wage for workers. The piece chronicled the pushback by the Union since call center workers voted to have Local 100 as their bargaining agent against the intransigence of management, which has fired many who supported the Union. Management's hard line seems to have softened a bit after we called for a strike vote last month. The CEO of Global Contact Services, Greg Alcorn, who runs the operation, met twice with TWU Local 100 President John Samuelsen last week in an effort to come to a settlement without a strike. The MTA Board has also been aggressively questioning GCS's handling of their contract. GCS has also allowed TWU Local 100 reps onto the property for the first time. Read the Times article here.