The Epitome Of MTA Arrogance, Or Something Worse? | Sheepshead Bay News Blog

Allan Rosen, a Manhattan Beach resident and former Director of MTA/NYC Transit Bus Planning (1981): In the past I have criticized Operations Planning for perhaps being the most arrogant of all departments. They rarely listen to the public because they consider themselves the “experts” who can learn little from the average passenger. They have rejected more than 50 of my suggestions for bus routing improvements that I have made to them over the years. Cost was the reason most often stated for rejection, and sometimes reasons conflicted with one another. Additional cost was the sole reason for rejecting one simple change I recommended, which would have required an operating cost increase of a little more than $100 a day extra, not accounting for the increased ridership that would have resulted.