NY Times Profiles TWU 'Wayfinders' in Feature Article

IB ImageThe New York Times profiled our Wayfinders (Customer Service Ambassadors) in a major article on February 3rd:

A New Job Description for M.T.A. Workers: Professionally Nice

by Sarah Maslin Nir

“Good morning all! Have a nice day!”

The seven words stopped Lina Shah as she scurried through the subway turnstiles under Times Square on a recent morning, in the thick of rush hour. The words are more typically heard when entering a department store, the automaton drone of a hired greeter. But they seemed so incongruent in the dour tunnels of the New York City subway that Ms. Shah paused in the middle of her commute to find their source.

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