President John Samuelsen Demands $15/hour for Call Center Workers at Access-A-Ride

SEPTEMBER 25: TWU Local 100 President John Samuelsen called on the MTA Board of Directors to audit the performance of Global Contact Services, the operator of the MTA’s Access-A-Ride call center. In a presentation to the Board, he detailed the harsh treatment suffered by call center workers represented by the Union, including arbitrary firings, low pay, and a ruthless approach to employee relations from a North Carolina based company that is running a southern-style plantation in Queens. After his presentation, MTA CEO Tom Prendergast said he would prioritize a review of the company’s performance and contract.